ThePublicOffice

ThePublicOffice experience is based on certain core narrative components that have been devised with the Like People Do team at Central St Martins College of Art and Design, who specialise in designing compelling environments that encourage people to interact with each other. It works well with 20-25 people per session, with each session lasting a minimum of 2 hours.

• Using video ethnography to illuminate the users’ perspective
• Exploring how public services could be different
• Collective problem-solving and designing solutions

“This model of engagement represents an important and necessary shift in how we engage and think about designing for successful delivery – citizen-customer-user focussed public services. It was visual, story-telling in style and that helps open new insights.”

Director, HM Prison Service