ThePublicOffice

Having engaged with users’ stories, participants are given the opportunity to consider the system as a whole and the scale of the problems. Importantly, no blame is attached for this faulty system design and the emphasis then moves to exploring examples of public, private and voluntary services that focus keenly on and deliver efficiently for their end-users. Again, this material can be tailored to the specific needs of particular clients, but will typically focus on themes such as:

• How user-created feedback can improve services
• How navigating services can be made more simple
• How users can best help themselves to help each other
• How services can be combined in order to increase reach/take up
• How better information can improve customer experience

• Using video ethnography to illuminate the users’ perspective
• Collective problem-solving and designing solutions

“ThePublicOffice invites you to answer the really important questions: how can we improve services and, through that, the quality of life of those who use them. It’s a brilliant stimulus for creative thinking”

Director